Contact us

We recommend to all registered users to contact us via our communication module. Correspondence there is under constant review by our operators, and it is always accessible providing many options to solve any issues quickly and easily. You can select ‘Write to us” from the drop menu which opens when you click on your name or click on the green button at the bottom right in each screen. 

You can also contact us at +359 89 33 77 410

All unregistered users can mail us at:



+359 89 33 77 410

Mladost 1A Residential Area
Ana Ahmatova Str., building 501, ent. 4
Sofia 1729

Business hours:

Monday through Friday

10:00 a.m. – 01:00 p.m.

02:00 p.m. – 07:00 p.m.

United Kingdom

+359 89 33 77 410

Unit 8, Optima Park,Thames road,
Dartford, Kent

Business hours (local UK time):

Monday through Friday

09:00 a.m. – 05:00 p.m.


09:00 a.m. – 03:00 p.m.


+359 89 33 77 410

Maerkische Allee 193, Abt 9, 12681 Berlin

Business hours (local time - Germany):

Monday through Friday 09:00 a.m. - 05:30 p.m.

Saturday 09:00 a.m. - 01:00 p.m.

For sending packages outside the respective business hours – every day after a prior arrangement by phone:

07:00 a.m. - 10:00 p.m.

United States

+359 89 33 77 410

881 N Central Ave,
Wood Dale, IL 60191

Business hours (local Chicago time):

Monday through Friday

09:00 a.m. – 05:00 p.m.



+359 89 33 77 410

In order to provide a faster, quality and adequate service from destination Spain, we are currently in the process of changing our address there. We hope to offer a new one for you soon, and our old one in Madrid will accept the shipments you have already ordered until April 31, 2023. Please discontinue your orders and delete any Spanish addresses entered on shopping sites to avoid purchasing by mistake. We are not responsible for and will not be able to assist with shipments received at the address after this date.


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